However, we understand that there may be situations where you may need a refund. This policy outlines the circumstances under which you may be eligible for a refund.

1. Order Cancellation

• You may cancel your order anytime before your project is assigned to a translator. In this case, you will receive a full refund.
• If you cancel your order after it has been assigned to a translator, we will prorate the refund based on the amount of work completed. We will contact the translator to determine the word count translated and calculate the remaining service fee.

Secondary services (notarization, shipping, etc.) not provided will be refunded in full. Secondary services that have been provided are not eligible for a refund.

2. Incomplete or Inaccurate Translations

• If you believe your translated document is incomplete, inaccurate, or does not meet your specifications, please contact us within 14 days of receiving the document. We will work with you to revise the translation to your satisfaction.
• If we are unable to revise the translation to your satisfaction, you may be eligible for a full or partial refund, depending on the severity of the errors.

3. Non-Delivery of Translated Documents

• In the rare case that your translated document is not delivered, we will investigate the issue and resend the document as soon as possible.
• If we are unable to deliver the document after a reasonable effort, you will receive a full refund.

4. Refund Process

• To request a refund, please contact us at support@alphabet-translate.com with your order number and a brief explanation of the reason for your request.
• We will review your request and respond to you within 5 business days.
• If your request is approved, your refund will be processed within 7 business days to the original payment method used.

5. Exclusions

• Refunds will not be issued for orders that are canceled after the translated document has been delivered.
• Refunds will not be issued for projects that are deemed challenging or require additional research due to the nature of the content.

We encourage you to review your translated document carefully before requesting a refund.

If you have any questions about this policy, please do not hesitate to contact us.